The Venue Community is well known for its friendliness and willingness to help.
In order to keep that reputation up, and to be able to act on instances where our reputation may be damaged, we have introduced a set of simple rules every member must consider and follow.
This etiquette applies to all members at any time, on each and every Official Venue Support website, national as well as international.
Keep in mind that all Support Crew, Moderators and Administrators are regular members just like you and offer their support in their spare time. Please respect that and be patient, even if you don't receive an answer straight away.
Remember that official technical support for Venue is a privilege, not a right, according to our license Venue comes with no warranty!
Support will not be given to sites / site owners that do not respect our proper copyright notice. All support is based upon mutual respect. We do not feel obliged to give support to site owners that does not respect our copyrights.
As Venue is protected by the terms of the AGPL license we can demand that anybody keeps our copyright notice and choose whom we wish to give support to.
We choose to help and give support to those that respect the hard work so many of us have laid down in this software, by keeping the copyright notice or by purchasing a license.
1. BASIC BEHAVIOUR
1.1 Good behaviour is required
Upload, post, transmit, share, store or otherwise make available any content that we deem to be harmful, threatening, unlawful, infringing, abusive, vulgar, invasive of privacy or publicity rights, hateful, pornographic or racially provocative, ethnically or otherwise objectionable is not allowed on any official support site and we have zero tolerance for it.
We enforce a no support by Private Messages policy as a part of your expected behavior.
The support you possibly can receive should be available to everyone and hopefully not repeated to many times.
This makes the forums the only natural place for Venue CMS support.
1.2 SPAM, multilevel marketing and affiliated links etc are not allowed
You are not allowed to market for or add links to commercial products or services anywhere on the site including your profile, unless written permission is given by site admin.
Other unwanted information that would be generally classified as SPAM is also strictly forbidden.
So called 'affiliated' links where the owner receives money, points or other services when someone clicks the link is not permitted unless you very clearly state that if anyone clicks the link it benefits you.
We reserve the right to remove any information that can be interpreted to violate this rule, to ban the user who posted it and to block their IP address.
We also have zero tolerance for repeatedly marketing of commercial products or services without written permission from site admin(s).
1.3 Respect moderators and administrators
Moderators and Administrators are present in the forum to keep it in order and prevent bad and unwanted behavior.
They are here to help you and the community as a whole. Any remark or correction from a moderator or administrator must be accepted immediately.
Remarks made by a moderator or administrator can only be altered by the moderator or administrator that put it there in the first place.
Another moderator or administrator will not override the decision that has already been made without speaking to the staff member that made the decision in the first place.
1.4 Complaints regarding moderators, administrators or users
If a moderator or administrator have locked, edited a post or a thread of yours without really clarifying why the alteration was made, contact the responsible moderator or administrator in a polite manner via PM, asking them to clarify.
However, keep this in mind that you should rather re-read the Code of Conduct before sending a message to the one who moderated your post because being unaware of the Code of Conducts is not an excuse.
If you have any complaints regarding a moderator, administrator or user, they shall be sent via PM or mail to one of the site administrators.
Complaints concerning moderators or administrators shall not be discussed in the forum under any circumstances, this shall always be dealt with directly with Venue´s Management Team.
1.5 Publicly harming Venue in media outside of it's control.
Membership of this project is based on trust and mutual respect.
We cannot allow a situation where one of our own members is taking the project into disrepute.
Any member who is deemed by the Venue´s Management Team to have caused or be causing harm to the project by publicly denigrating either the project itself or it's staff and membership can face up to a lifetime ban depending on the severity of the incident.
Any Venue related complains are to be forwarded privately via Venue´s contact form to an Administrator.
1.9 Venue Membership
The Management Team reserves the right to edit, alter, suspend, delete, ban or blacklist any aspect of any member accounts for whatever reason they see fit.
The Management Team reserves the right to edit, alter or delete any posted material on it's servers even if the offence is not specifically covered by the CoC and to act in any manner that they deem is in the best interests of Venue.
2. THE FORUMS
2.1 Search first, ask afterwords
Before you post any questions in the forum you have to search for it in the forum.
Our forum contains thousands of threads and the possibility that your question has been answered before is always present.
Also read our FAQ and Documentations before posting in the forum.
2.2 Describing title on all threads
All thread titles must be as specific as possible regarding your problems of needs.
That increases your chances on getting a fast and accurate reply and you will help us maintaining a clean forum with good overview.
Examples of subjects that shall not be used is e.g:. 'Help Me?', 'How do I fix this?' or 'This does not work!!!'. In worst case your thread might be deleted.
The title of your thread is as important as the rest of the thread is.
If you do not manage to name the thread in a way which describes your problem or need, you can not expect to get a valuable answer from others.
Naming threads correctly is also important for others who are viewing or searching the forum for help.
2.3 Place your thread in the correct forum
All threads must be placed in the correct forum.
This will make the forum easier to view and search for you and everyone else as users.
Also note, all support questions go in the forum, absolutely no asking for support in Private Messages.
2.4 Use proper language
Your language is important.
Please express yourself without using too many capital letters, exclamation marks or SMS-language / shortcuts.
This kind of excess is unwanted on our site because not everyone is used to that kind of language.
Keep in mind that one forum thread can help hundreds or thousands of people if the language is understandable.
Please also note that all posts should be made in English on the official Main site.
This way the moderators and administrators will have more time to answer different questions instead of repeating themselves over and over again.
2.5 All posts must make sense
Remember to post responsively when you are writing in the content of the post.
Posts such as "Agree", "This is crap" etc. and does not give any more explanation of the statement or are not to any help should be avoided.
Read through your post before posting it and make sure it's relevant for the subject which is discussed.
Do not exaggerate the Quote function.
To Quote whole or very large parts of posts above your next reply is a form of Quote exaggerating.
It is clear what you are replying to in such scenario even witout the Quotes.
When Quotes are used in parts of an above post in a greater conversation where many sections in the above post needs to have a individual replys it is fully acceptable.
Grateful posts is encuraged, when someone has contributed with something good, please speak your mind and let them know about it.
2.6 Double posting and "bumping" are not allowed
Double posting is not wanted. A thread shall never be posted in more than one forum or on more than one support site at the same time. Edit your last post if you have something to add to the thread.
The one and only exception of this rule is when your thread is no longer active and new information has been brought up.
A thread is not active when there has not been active for at least a week (7 days).
2.7 Guidelines for signatures
Font size of the text in your signature should be no larger than the default text size for the posted text in the forum.
Use of images larger than 468px in width and 60px in height (standard banner) for your signature is strictly prohibited.
Use of of animated images is allowed but please make sure it is tactful and does not distract from the content in the forums; moderators and administrators have the right to ask you to remove anything in your signature or remove it for you if they deem necessary.
The maximum size for such an image is 50Kb and you cannot use more than two images like that. The maximum number of lines in your signature shall not exceed four (4) lines.
Any links posted in the signature according to paragraphs 1.1, 1.2 and 1.3 are permitted. There may be a maximum of four (4) links in your signature.
The text in your signature may not contain more than four (4) colours.
2.8 No linking to external downloads
We will not allow any forum posts with links to external downloads.
All downloads presented need to be available from either a attachment in our forums or shared via the Marketplace.
If you want your work tested before sharing it, please use the Addons Open Testing forum and attach your work to a new thread there.
3.1 Profile fields
Fields in the profile which optional can be left blank if wanted.
However if you choose to fill out the non required fields be sure that the information you give is correct and relevant.
There is absolutely no reason to type in "N/A", "Don't have this" and etc.
Chosen usernames must conform to the rules of common decency and not contain any profane language.
The staff reserve the right to edit any usernames that may be regarded as unsuitable or purporting to be (or that give the appearance of purporting to be) anything other than a standard member as well as any usernames containing trademarked names, religious or political references.
In extreme cases, the Management Team reserve the right to immediately ban, delete and/or blacklist an offender without warning.
3.2 Consequences of breaking the rules
Failing to comply with these rules can get you temporarily or permanently banned from this site and all our other National Support sites, this also goes for any site we may choose to develop in the future.
Breach of the aforementioned rules will lead to warnings, if you choose not to adjust to those warnings you will be banned for a period of time decided by the moderators or site administrators.
Warnings will come from any moderator or administrator as a PM, e-mail or as a reply to your forum post.
Please everyone, remember to give credit when credit is due.
This goes not only for copyright issues but also for constructive solutions and constructive error handling.
It's important to give this positive feedback. This makes life easier and more enjoyable for all parties.